We answer your questions

Tickets can be purchased online (payment by credit card or Paypal) on our website or at our Tourist Info (cash or card payment). Tickets for public tours cannot be reserved or canceled.

The meeting point is shown on your ticket. You will receive this by e-mail when you order online or it will be printed out for you when you buy it at the Tourist Information.

Most of our guided tours start at our Tourist Information at the Elisenbrunnen.

Themed tours or neighborhood tours may have a different meeting point. You will find the exact address of the meeting point on the ticket.

Reservations are not possible as we cannot block the availability of guides.

To secure an appointment, we recommend booking directly. Cancellation free of charge is then possible up to 7 days before the date of the service.

You will find the invoice for your booked group tour on the last page of the PDF document with which you received your booking confirmation, behind the terms and conditions.

Exception: the "Sweet Aachen" tour will only be invoiced after the tour. You will receive the invoice from us by e-mail.

The meeting point for your booked tour can be found on the booking confirmation you received by email. For public tours, the meeting point is stated on the ticket.

For group tours, the meeting point "Tourist Information am Elisenbrunnen" is usually chosen. If you would like an alternative meeting point, please indicate this in your booking request. The meeting point must be in the historic old town.

Cancellation of ats guided tours is possible free of charge up to 7 days before the service is performed.

Cancellation is only possible during ats business hours and must be communicated in written or electronic form. It is best to send us an e-mail.

Further information can be found in our terms and conditions for group tours.

The maximum number of participants for group tours is 20 people per tour guide. If you would like to bring more people with you, we will be happy to offer you several guides at the same time.

Guided tours of Aachen Cathedral are organized exclusively by the Cathedral Information Office.

You can currently only reach the Cathedral Information Office during opening hours on site at Johannes-Paul-II.-Straße 1 (opposite the main portal of Aachen Cathedral) or by e-mail.

Group tours of Aachen Cathedral must be requested and booked in writing. Please fill out the form and send it by e-mail to: tour@aachenerdom.de
There is currently a long waiting time for a reply.
Reservations for group tours are currently processed max. 4 weeks in advance. Earlier requests will be placed on a waiting list.

Tickets for public cathedral tours are also only available at the cathedral information desk and only on the day of the tour itself. There is no online booking option.

Further useful information about Aachen Cathedral can be found here.

A combined tour of the old town and cathedral cannot be offered by one and the same guide.
The aachen tourist service will be happy to book an Old Town tour (1.5 hours) for you. This then ends at the cathedral information desk, where a guide from the cathedral chapter will continue with the cathedral tour (45 minutes).
The aachen tourist service guides do not have the right to speak inside the cathedral and are only allowed to explain interesting things about Aachen Cathedral from the outside.

From April to October, the bus runs every Wednesday, Friday, Saturday and Sunday at 10:30 am, 1:00 pm and 3:30 pm (from Elisenbrunnen). From November to December, the bus only runs every Saturday at 1 pm (from Elisenbrunnen). The tour starts directly opposite the Tourist Information Elisenbrunnen on Friedrich-Wilhelm-Platz.

You can get tickets for the bus at our Tourist Info at the Elisenbrunnen or on our website.

You can download our brochures here.

Not all brochures and leaflets are currently available in printed form. This applies, for example, to some foreign-language brochures.

The fastest and most environmentally friendly alternative is to download our brochures and leaflets.

You can also find the latest information on all topics in the brochures and leaflets here on our website.

We will be happy to send you brochures and leaflets that are in stock. Please complete the order form. Materials that you cannot select there are not in stock.

Please note that shipping takes about 2-3 working days (abroad significantly longer). We do not send brochures & leaflets within Aachen.

Due to the pandemic and the resulting increase in paper prices, not all information materials have been revised or reprinted. For environmentally friendly reasons, we are therefore still sending out some older brochures. Most of the basic information is still correct. You can also find up-to-date information on all topics in the leaflets & brochures here on our website.

Aachen has an environmental zone, which is why a green environmental badge is required within the outer ring. This also applies to the motorhome parking area!

The green environmental badge is awarded to cars whose exhaust emissions meet the relevant guidelines. The environmental zone is intended to help improve the air quality in Aachen city center. You can obtain it from various emissions testing centers or garages by presenting the original vehicle documents (no digital form or copy). It is not necessary to have your car inspected.

Electric cars also require a green environmental badge. Classic cars with an H license plate are exempt from the regulation.

You can find more information here.

You can find a list of Aachen's parking garages and Park & Ride parking spaces here.

Depending on the time of year, there can be a high volume of traffic in the city center. We therefore recommend the Park & Ride parking lots on the outskirts of the city.

Please note our information on traveling by coach.

It is not permitted to stop at the public transport stops at Elisenbrunnen by coach. This prohibition is checked regularly.

If your tour starts at the Tourist Information Elisenbrunnen, the nearest coach stop is at Theaterplatz. From there it is a 200 meter walk to the Tourist Information.

Most parking garages in Aachen have a maximum height of 1.90 meters.

The following parking garages have a greater maximum height:

Luisenhospital multi-storey parking lot (2.10 meters)

Parking garage at the cathedral, Jesuitenstraße 10: 2.00 meters

Tivoli multi-storey parking lot (2.20 meters on the first floor, 1.90 meters on the upper floor)

The Pontstraße parking lot has no height limit, nor do the Park+Ride parking lots (with the exception of the Tivoli parking garage, see above).

All information without guarantee! Please pay attention to the warning signs at the parking garage entrances!

There are currently a number of roadworks in the Aachen city area. You can find an overview in the construction site information system of the city of Aachen.

An overview of the most important events in Aachen and a calendar of events can be found here or on the Bad Aachen website.

Information on musical events in Aachen Cathedral can be found on the Cathedral Music website.

Information on church services can be found on the Aachen Cathedral website.

On our website under "Booking" you will find an overview of the services for which we sell tickets.

For other events (concerts, theater, musicals, cabaret, etc.) you can get your ticket at Medienhaus Aachen.
Sales and advice in the publishing house building at Dresdener Straße 3, 52068 Aachen.
Opening hours:
Mon-Fri 8.00 a.m. - 6.00 p.m.
Sat 9.00 - 12.00

The ticket store in the Elisenbrunnen was operated by Medienhaus Aachen until 2021. The Tourist Information and the ticket store simply shared the premises. Since the reopening of the premises in 2021, a café and the Tourist Information have been located in the Elisenbrunnen.

You can find a list of public toilets here.

There are no public toilets at the Tourist Information Elisenbrunnen.

There are luggage lockers at Aachen main station. For larger pieces of luggage / groups, please check availability with Deutsche Bahn in advance.

We recommend that overnight guests arrange luggage storage with their accommodation.

Please contact the City of Aachen directly with your request on +49 (0) 241 4320 or by e-mail.

We, the aachen tourist service e.v., are not part of the city administration and have no way of directing you to the right contact person for your request.

The city of Aachen publishes a city map for people with disabilities, on which the most important information can be found. You can download it here or obtain it from the Tourist Information Elisenbrunnen and the city's citizen services.

Further information and contact details for advice can be found on the website of the City of Aachen's "People with disabilities" control center.